Customer Service Representative

Customer Service Representative

We are looking for an experienced Customer Service Representative with a strong manufacturing background and direct exposure to automotive customers .

This position requires a highly hands-on professional , comfortable working closely with production, supply chain, logistics and other operational teams to ensure customer demand is properly received, communicated and fulfilled.

Key Responsibilities

• Receive, analyze and manage customer demand through EDI .
• Monitor customer requirements, releases, orders and delivery priorities.
• Manage and update customer portals .
• Maintain direct communication with customers regarding demand, deliveries, changes, shortages and potential risks.
• Coordinate internally with Production, Planning, Logistics, Quality and Supply Chain .
• Identify potential service disruptions and escalate situations proactively .
• Support problem resolution and negotiate priorities or recovery plans when required.
• Follow up closely with the manufacturing floor and operational teams to ensure customer commitments are achieved.
• Maintain effective communication with both internal and external customers .

What We’re Looking For

• 3–5+ years of experience in Customer Service within a manufacturing environment.
• Currently working in a Customer Service Representative or similar customer-facing role .
• Automotive industry experience strongly preferred.
• Experience supporting OEMs, Tier 1 and/or Tier 2 customers .
• Exposure to customers such as Stellantis, Ford, GM, BMW, Mercedes-Benz or Tesla is highly valued.
• Strong knowledge of EDI and customer portals .
• Advanced Excel skills .
• Advanced English , with the ability to communicate directly with international customers.
• Experience with SAP or another ERP system is desirable.
• Strong problem-solving and negotiation skills .
• Ability to manage pressure, maintain emotional balance and effectively handle customer escalations.
• Proactive, adaptable and results-oriented mindset .
• Strong sense of urgency and availability to respond to critical customer situations when required.