Customer Service Representative

Job Summary

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach and excellent communication skills will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience.

Job Requirements:

• Exceptional Customer Service Skills: Patience, empathy, and a professional demeanor when assisting customers.
• Positive Attitude: A can-do approach to customer interactions.
• Passion for Helping Others: Enjoying the process of assisting customers.
• Call Center Experience: Inbound and outbound call experience is preferred.
• Technical Proficiency: Ability to navigate between CRM system, Outlook and phone effectively. (Salesforce or Genesis preferred)
• Strong Communication & Problem-Solving: Excellent verbal and written communication skills, with the ability to resolve customer concerns quickly.
• Reliability: Attendance is crucial, and candidates must be able to adhere to assigned schedules.
• Reliable Transportation: Must have a dependable means of transportation to the workplace.
• Access to Smart Phone: For security authentication

What We Offer:

• A Supportive Team Environment: Work alongside a group of like-minded professionals in a collaborative setting.

Two (2) different shifts available: NOTE - Weekend work available 9 a.m. to 2 p.m. on Sunday - 40 hours.

11:30 AM - 8:00 PM

2:30 PM - 10:00 PM

Join us to be part of a vibrant team committed to delivering exceptional service! This role offers valuable opportunities for growth in customer support, office administration, and technical proficiency—all within a supportive workplace that values your contributions.

Pay: $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program

Experience:

• Call Center: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person