Customer Service Representative

Job Summary
The Customer Service Representative (CSR) serves as the primary point of contact for select customer accounts, ensuring efficient communication and exceptional service throughout the order fulfillment process. The CSR manages customer inquiries, processes and monitors orders, coordinates closely with suppliers, scheduling, quality, and logistics teams, and ensures timely delivery of products that meet customer specifications, quality standards, and delivery requirements. The CSR maintains accurate customer and order records, communicates order status and changes, resolves customer concerns, and works collaboratively across departments to support customer satisfaction and operational efficiency.

Customer Support

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide product information, pricing, lead times, and order status updates.
• Resolve customer complaints and concerns professionally and efficiently.
• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Order Management

• Receive, review, and process customer orders accurately.
• Verify product specifications, quantities, delivery dates, and pricing.
• Enter and maintain customer orders in the order management system.

Logistics & Delivery Support

• Coordinate shipment schedules with logistics and transportation providers.
• Track deliveries and provide customers with shipment updates.
• Assist in resolving delivery discrepancies, shortages, or damaged product claims.

Documentation & Reporting

• Maintain accurate customer records and correspondence.
• Generate regular sales and customer service reports as required.

Qualifications

Education

• High school diploma required.
• Associate or bachelor’s degree in business administration, Marketing, Supply Chain, or related field preferred.

Experience

• 3+ years of customer service, sales support, or order management experience.
• Distribution or resale experience preferred

Skills and Competencies

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite (Excel, Word, Outlook)
• Strong organizational and multitasking skills.
• Attention to detail and accuracy
• Problem-solving and conflict- resolution skills.
• Ability to work effectively in a fast-paced environment.

Job Type

• In person
• Full-Time (40 hours a week)

Pay

• $20-$25/hr DOE

Benefits

• Health, Vision, and Dental Insurance
• Short- and Long-Term Disability Insurance
• Life Insurance
• 401K Program with company match
• Paid Holidays
• Paid Vacation
• Paid Sick Time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person