Customer Service Representative

Do you thrive in a fast-paced environment where attention to detail, customer service, and problem-solving make a difference every day?

We're seeking a Customer Service Representative to join our Elgin, Illinois headquarters. In this role, you'll work directly with customers to identify replacement parts, prepare quotations, process orders, and coordinate with internal teams to ensure a seamless customer experience.

This position is ideal for someone with experience in manufacturing, industrial distribution, parts support, inside sales, or order management who enjoys building relationships and solving problems.

What You'll Do

·   Respond to customer inquiries regarding replacement parts, pricing, availability, and lead times

·        Prepare accurate parts quotations and process customer orders

·        Utilize ERP and CRM systems to manage customer information and order activity

·        Coordinate with Engineering, Purchasing, Production, Shipping, and Accounting to resolve customer issues

·        Assist customers in identifying the correct parts for their equipment

·        Ensure timely follow-up and professional communication throughout the order process

·        Maintain accurate records and documentation

·        Support customers with a sense of urgency while delivering an exceptional customer experience

Qualifications

·  3+ years of customer service, inside sales, parts sales, or order management experience

·        Manufacturing, industrial, distribution, or equipment-related experience preferred

·        ERP experience required; Infor experience is a plus

·        Strong computer skills including Outlook and Excel

·        Excellent communication and organizational skills

·        Ability to manage multiple priorities and deadlines in a fast-paced environment

·        Detail-oriented individual who enjoys solving customer problems and delivering results

Why Join Us?

· Competitive pay

·        Eligible for annual MICP bonus program

·        Comprehensive medical, dental, and vision coverage

·        Company-paid life insurance, short-term disability, and long-term disability

·        401(k) with company match

·        Paid holidays and paid time off

·        Stable, growing manufacturing organization

·        Collaborative team environment with opportunities to expand your technical knowledge

·        Structured onboarding and training program

Compensation

• Base compensation: $23.00 - $28.00 per hour, depending on experience
• Eligible for MICP bonus
• Comprehensive benefits package
• CV-Tek, RapidVisionPak & Midera Food Processing are an Equal Opportunity Employer.