Customer Service Representative

Bell Block Branch

Fixed Term,  Full Time for 12 months

We are looking for our next Customer super star, to join our TSB Bell Block team.

About the role

The key objective for this role is to deliver the highest possible standard of quality customer service by assisting customers by delivering our product and services that meet their needs. You will be the first point of contact for all new and existing customers with a strong focus on building and maintaining relationships.

With a passion for customer service, you will be responsible for providing banking solutions and options to help customers achieve their financial goals. A continuous commitment towards putting the needs of our customers first, and your ability to use initiative and self-manage when required, will be critical to your success.

Who are you?

As a Customer Service Representative, you'll be someone who thrives in a challenging fast-paced environment, demonstrates high attention to detail while delivering exceptional customer service. As the first point of call for our customers, you’ll be confident, have a professional manner and positive outlook. Your continuous commitment towards putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.

• You will have a compassionate nature which enables you to connect with, empathise, and understand a wide variety of people
• As a natural anticipator of needs, you can understand customer requirements and thrive in a role that allows you to build and maintain strong connections
• You are a team player with a positive ‘can do’ attitude

We are looking for candidates who have:

• At least 1-year previous banking/financial service experience
• Able to pick up new systems, processes quickly
• Enjoy connecting and engaging with people at a variety of levels, providing exceptional service
• Willing to learn and grow in the role

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers. By working with us, you’ll be a part of a profit for purpose organisation.  We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team, where you're supported to be your best self . . . Apply Now!

Applications close at 5.00pm, Tuesday 20th October 2026

For a copy of the Job Description visit customer-service-representative-pd-customer-delivery.pdf