Customer Service Representative

Customer Service Representative

Northway Glass is looking for a friendly, organized, and customer-focused Customer Service Representative to join our team.

About the Position

As a Customer Service Representative, you will be one of the first points of contact for our customers. You’ll help answer questions, coordinate orders, provide product information, process insurance-related claims, and ensure customers receive professional and timely service from start to finish.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Assist customers with product questions, quotes, orders, and service requests
• Prepare and process customer orders accurately
• Handle and coordinate ICBC glass claims and related paperwork
• Coordinate with our installers
• Schedule appointments and coordinate deliveries or installations
• Follow up with customers regarding orders and service
• Resolve customer concerns professionally and efficiently
• Maintain accurate customer records and documentation
• Perform basic accounting and administrative duties
• Use Sage Accounting for relevant bookkeeping and administrative tasks
• Provide a welcoming and professional experience for every customer

Qualifications & Skills

• Previous customer service or administrative experience is an asset
• Experience with Sage Accounting is an asset
• Experience processing ICBC claims is an asset
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Comfortable working with computers and learning new software
• Professional, positive, and dependable attitude
• Strong problem-solving skills
• Ability to work effectively both independently and as part of a team
• Experience in the glass, automotive, construction, building materials, or home improvement industry is an asset

What We Offer

• Competitive wages
• A supportive and team-oriented work environment
• Opportunities to learn and grow within the company
• Stable, full-time employment
• The opportunity to work with a local, established business

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Profit sharing

Work Location: In person