Customer Service Representative

Job Summary

We are looking for a friendly, motivated Customer Service Representative to join our team. This position will be responsible for providing excellent customer service, answering phones, assisting customers with questions and scheduling, and creating efficient daily routes for our lawn care technicians. The ideal candidate has strong phone and communication skills, is organized and detail-oriented, works well in a small office environment, and is eager and willing to learn. A positive attitude, strong work ethic, and ability to multitask are essential.

Duties

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
• Utilize Service Autopilot—to document interactions, update client records, create job routes, and prepare reports
• Assist with customer support inquiries via phone or email, providing clear information and troubleshooting as needed
• Demonstrate excellent phone etiquette and communication skills to foster positive client relationships and ensure smooth daily operations
• Process and accurately record customer payments, including credit cards, checks, and other approved payment methods
• Prepare and provide customer invoices, statements, receipts, and payment information as needed
• Monitor customer accounts for outstanding balances and follow up on past-due accounts
• Assist with identifying and managing accounts that may need to be classified as bad debt

Education and/or Experience

• High School Diploma or General Education Degree (GED) required.
• 1 year of customer service experience required.
• Proven customer service background with strong interpersonal skills
• Familiarity with office productivity software such as Microsoft Office (Word, Excel) and data entry tools like spreadsheets
• Experience using multi-line phone systems is highly desirable
• Demonstrated organizational skills with the ability to prioritize tasks efficiently and manage time effectivelyJoin us to become part of a vibrant team committed to delivering top-tier customer service! Your enthusiasm, technical skills, and dedication will make a meaningful difference in our clients’ experiences every day.

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Commute:

• Moore, OK 73160 (Required)

Work Location: In person