Customer Service Representative

Description:

Perrone is the leading leather and textile supplier to major worldwide commercial airlines. Perrone has long been recognized for its craftsmanship and commitment to excellence in creating top-of-the-line performance soft goods for transportation interiors. From premium upholstery to innovative interior design elements, Perrone has earned accolades and a loyal customer base within the industry.

As part of the Insperial group of companies, our mission is to provide industry-leading solutions for personalizing or functionalizing any surface and improving our customers' efficiency.

Perrone has an international footprint with offices in the United States and Paris as we serve an expanding global clientele.

With a career at Perrone, the sky is the limit.

We're looking for a proactive, detail-oriented Customer Service Representative to deliver exceptional customer experiences. Our customer service team serves as the go-to resource for customers, sales teams, and internal partners. If you enjoy solving problems, building relationships, and keeping things moving in a fast-paced environment, this role is for you.

What You'll Do

• Manage customer communications via phone, email, and customer portals.
• Process quotations, customer orders, order acknowledgments, status updates, and shipping documentation.
• Maintain accurate customer, order, and account information within CRM and ERP systems.
• Coordinate with Sales, Operations, and Finance teams regarding lead times, order changes, material availability, and credit/payment status.
• Ensure customer profiles, shipping details, billing information, and records are up to date and accurate.
• Proactively resolve customer issues and identify opportunities to improve processes and service levels.

Benefits

• Medical, Dental, and Vision Insurance
• Paid time off (vacation, sick, holidays)
• Retirement Plan with employer match
• OTJ Training

Requirements:

• Associate degree or equivalent customer service experience.
• Experience using ERP and CRM systems in a customer service, order management, or account support environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail with a high degree of accuracy in data entry and record management.
• Excellent communication, organizational, and problem-solving skills.
• Adapts well to change and able to manage multiple priorities in a fast-paced environment.
• Can identify and contribute to process improvements.

Ideal Requirements

• SAP and/or Salesforce experience.
• Aviation or leather industry experience.
• International customer service experience.