Customer Service Representative

Job Summary
As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals.  In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries.

Our Customer Service Representative’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone that is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers.

Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Essential Functions

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products & Services
• Access to Other Products & Services

Other Functions

• Maintain education and professional expertise on bank products and services, in addition to completing required quarterly training on banking policies, procedures, and regulations
• Participates in Quarterly Retail Goal discussions and prioritizes growth and development in performance related to key performance indicators
• Support co-workers with needs and/or customer inquiries or problems
• Actively participate in the community
• Perform other duties as assigned

Education & Experience

• Must have excellent interpersonal skills; able to communicate in person, over the phone and through electronic correspondence

• Cash handling, customer service, sales, and/or banking experience is preferred

• A commitment to professional and ethical behavior

• Self-motivated, with an aptitude and willingness to learn various software applications relevant to this position

• Detail-oriented; thorough, with an emphasis on accuracy

• Must be 18 years of age or older

• High school diploma/GED required (Associate degree in a business-related field preferred)

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Annual Dacotah Gear allowance
• Birthday day off
• Additional perks and benefits