Customer Service Representative

Park Aerospace designs and manufactures advanced materials for aerospace, defense, and high‑tech industries. We offer a stable environment, hands‑on technical work, strong safety culture, and competitive benefits that support your long‑term career growth.

Job Summary As a Customer Service Representative, you'll be the main point of contact for customers and internal teams. This role involves heavy email and data entry , requires strong attention to detail, and supports the full order lifecycle-from quoting to delivery.

What You'll Do

• Respond to customer inquiries by email and phone (high volume-up to 200 emails per day).
• Prepare and process material quotes-about 60% of the role-using Excel and written summaries.
• Review customer purchase orders and enter them accurately into Oracle 11i.
• Maintain customer files in compliance with AS9100 requirements.
• Use customer portals when needed to manage orders or approvals.
• Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms & conditions.
• Track and expedite customer orders and provide timely updates.
• Communicate customer issues, complaints, and changes in requirements to internal teams.
• Attend production/WIP meetings and complete follow‑up actions.
• Perform export screenings and communicate ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) requirements as needed.
• Support other CSRs and complete additional administrative tasks.

What You'll Need

• Must type at least 40 words per minute.
• Strong written communication for quotes, emails, and customer documentation.
• 3-5 years of experience in a fast‑paced customer service or sales support role preferred. Candidates who have had recent managerial retail roles are strongly encouraged to apply.
• Ability to organize and prioritize high‑volume work with accuracy and urgency.
• Strong attention to detail and ability to work independently.
• Strong Excel skills (required for quoting and data tracking).
• Proven ability to multitask and meet deadlines.
• Experience preparing quotes is a plus.

Benefits Summary

• Full medical, dental, and vision coverage
• Paid time off
• Tuition reimbursement
• Referral program
• Hands‑on training and advancement opportunities

Salary: $18.00 - $22.00 per hour

Job Posted by ApplicantPro