Customer Service Representative

About the role:

ClearSource is seeking an exceptional customer service professional to join our team as a Customer Service Representative. In this role, you will provide customer support for our client's premium home appliance warranty. You will help customers eliminate the stress and hassle of many home maintenance services.

Key responsibilities

• Follow up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved
• Discuss covered and non-covered items on calls, including out-of-pocket costs
• Send emails and collaborate with departments for customer support
• Manage recalls and open dispatch tickets
• Respond to customer emails and phone calls
• Attempt to retain dissatisfied customers
• Serve as the initial point of contact for the Home Warranty Campaign
• Answer customer questions about coverage limits and account changes
• Process billing inquiries and payments
• Handle pre-appointment work orders

About you

• At least High School or equivalent
• 1+ year of experience in a call center or customer support role
• Strong English communications skills
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions

Benefits

• Competitive salary
• Medical and dental insurance with free dependent coverage
• Group life insurance
• Paid time off (PTO)
• Career growth opportunities
• Skills and leadership development
• Free meal for onsite employees

About us

ClearSource's mission is Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.