Customer Service Representative

Job Purpose

Organizes Supports the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, Bid Design, Plants, Logistic, Project Managers Aftersales/Quality for the Benelux and North-, East- and South Eastern Europe

A glimpse of your daily mission

• Primary bridge in coordinating Customer’s orders between business units and Shared Service Centers in Budapest pertaining to order fulfillment and create high customer satisfactions in services
• Manage escalation on challenges in services from Customers and Dealers and work with the various supply chains of factories and 3rd party suppliers to provide updates and feedbacks to the Customers and Dealers on status of the orders including field quality services
• Support Dealers on order placement through the EDI (Electronic Data Interchange) channel and on state of encountering challenges with a process that is affecting order placement, liaison with IT Organization to seek resolutions
• Coordinate delivery and shipping from the factory to warehouse and/or project sites
• Manage and execute the entire value stream, including quoting on potential logistics overhead and delay management invoicing and shipping documents
• Clarify Customer or Dealer’s Purchase Order
• Arrange order installation when applicable: directly with Installer or with Project Manager
• Assures Customer/Dealer Purchase Orders are compliant with Sales Terms and Specific Trade agreements
• Supports Customer / Dealers / Sales in their request and in their Project implementation
• Requests Price to Special department when needed

Your Qualifications

• Degree: 2 years of post-graduation studies in Business Support or Services / Business school degree
• Customer Service Supply Chain experience, ideally in industry
• Demonstrate problem solving skills and high degree of professionalism and integrity
• Excellent communication skills with internal externals customers
• Proficient with Microsoft Office

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.