Customer Service Representative

About The Company & Opportunity Join a well-established service organization with 30+ years of success and a strong reputation for quality, customer service, and long-term relationships. This is a great opportunity to join a supportive, close-knit team where employees are valued, trusted, and given the autonomy to take ownership of their work.

• Family-oriented company with a strong, people-focused culture
• 30+ years of stability and success
• Supportive, collaborative, and team-oriented environment
• Opportunity to work with a fun and dynamic group
• Employees are trusted and given autonomy in their day-to-day responsibilities
• Competitive PTO and benefits
• Strong commitment to customer service and quality
• Salary: $41,000–$50,000 per year

Customer Service Representative Responsibilities

• Process customer orders accurately and ensure they are completed in a timely manner
• Coordinate freight arrangements and communicate delivery schedules to customers
• Communicate with customers by phone and in person to answer questions, provide product/service information, take orders, and address concerns
• Maintain accurate records of customer interactions, orders, complaints, and comments
• Research and resolve customer service or billing issues in a timely and professional manner
• Escalate unresolved customer concerns to the appropriate department for further review
• Review insurance policy terms to determine coverage for specific losses
• Review claim adjustments with dealers and evaluate parts claimed to be defective
• Approve or deny dealer claims based on established guidelines
• Compare disputed merchandise against original requisitions and invoices
• Coordinate with Accounting to process invoices or credits for returned merchandise
• Provide a high level of customer service while building strong, lasting customer relationships

Preferred Qualifications For The Customer Service Representative

• 1–2+ years of customer service, order processing, administrative, or related experience
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment

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