Customer Service Representative

We are looking for a professional and approachable Customer Service Representative who enjoys conversations, problem-solving, and being part of a positive team. Paid training is provided, and both full-time and part-time schedules are available.

Our Beaumont customer service team is made up of eight people who work closely, share information, and support each other when the day gets busy. With three supervisors and team leaders available for guidance, you will always have someone nearby when a customer question needs a second opinion.

Your working options

• Location: On-site in Beaumont, TX
• Pay: $17.50–$20.50 per hour
• Full-time: 35–40 hours per week
• Part-time: 20–30 hours per week
• Operating hours: Monday through Friday, 8:00 a.m.–6:00 p.m.

Customer support in practice

The role involves helping customers through inbound calls, email, and live chat. You will:

• Listen carefully and understand what assistance is needed.
• Answer questions about services, accounts, and company procedures.
• Explain information clearly and confirm the next steps.
• Update customer details and conversation notes in the CRM.
• Follow up on open requests and keep customers informed.
• Work with other departments when an inquiry requires additional support.
• Escalate complex or sensitive concerns to a team leader.
• Share recurring customer feedback with supervisors.

A team that keeps work enjoyable

Good service is taken seriously, but the environment remains friendly and social. The team regularly shares ideas, recognizes progress, and celebrates strong results together.

• Three supervisors provide coaching and day-to-day support.
• Friendly team competitions focus on service quality and customer feedback.
• Occasional cash awards are available for selected challenges and achievements.
• Bonus payments are discretionary, performance-based, and not guaranteed.
• Optional activities outside working hours may include team meals and local social events.
• Paid training supports continued improvement and broader responsibilities.

Who tends to do well here

A strong Customer Service Representative communicates clearly, stays patient when a customer is uncertain, and takes responsibility for following an inquiry through properly. Basic computer confidence and accurate written communication are important.

Apply with your current resume to join our Beaumont customer service team.

We are an equal opportunity employer and welcome applicants from all backgrounds.

Pay: $17.50 - $20.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person