Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a seamless customer experience. This position offers an exciting opportunity to develop your office management and communication skills while making a meaningful impact on our community.

Duties

• Manage incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard
• Provide outstanding customer support by answering questions, resolving issues, and guiding clients through our services with clarity and patience
• Maintain accurate records through data entry, filing, and updating client information.
• Assist with front desk responsibilities including greeting visitors, managing appointments, and coordinating office activities to ensure smooth daily operations
• Handle office management duties including organizing files, maintaining office supplies, and supporting team members with clerical needs
• Demonstrate excellent phone etiquette and organizational skills to prioritize tasks effectively in a fast-paced environment

Experience

• Proven experience in customer service or front desk roles within an office setting
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, data entry, and productivity
• Previous clerical or administrative experience including filing, proofreading, and managing schedules or appointments
• Familiarity with multi-line phone systems and office management practices is preferred
• Demonstrated organizational skills with the ability to multitask efficiently while maintaining attention to detail
• Personal assistant or office support experience that highlights excellent time management and communication skills

Join us as a Customer Service Representative where your enthusiasm meets professionalism! Bring your technical skills, organizational talent, and passion for helping others to create memorable experiences for our clients. We’re committed to supporting your growth in a vibrant work environment that values your contributions every step of the way.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person