Customer Service Representative

At Revel Vet, our Veterinary Receptionists are so much more than the first friendly face clients see, they’re an essential part of creating a calm, welcoming, and Fear Free experience for every pet and their family.

We’re looking for an energetic, compassionate, and organized team member who genuinely loves people and animals. In this role, you’ll welcome clients and their pets, coordinate appointments, manage communication, assist with client education, and work closely with our veterinary team to keep the day moving smoothly.

The right person thrives in a fast-paced environment, brings a positive attitude, communicates with confidence and kindness, and understands that every interaction is an opportunity to make a difference. If you’re passionate about exceptional client service, love being part of a team, and want to grow within a modern, Fear Free veterinary hospital, we’d love to have you Revel with us!

Duties

• Greet clients and their pets warmly and handle all front desk responsibilities with professionalism, enthusiasm, and a Fear Free mindset.
• Schedule appointments, answer inquiries, and manage client communications through phone, text, email, and other communication platforms.
• Provide exceptional client service by creating a welcoming, calm, and positive experience for every client and pet who enters Revel Vet.
• Educate clients on hospital policies, preventative care, medications, wellness recommendations, and follow-up care while knowing when to involve the medical team.
• Collect payments, process medical charges accurately, and maintain detailed financial records in compliance with applicable DEA, USDA, and hospital regulations.
• Maintain organized patient records, including medical history, outside records, veterinary terminology, and required documentation.
• Accurately enter and update patient and client information in the practice management system while maintaining attention to detail and confidentiality.
• Work closely with the veterinary and technician teams to ensure appointments, discharges, callbacks, and client requests are communicated and completed efficiently.
• Help maintain the daily flow of the hospital by anticipating the needs of the medical team, communicating changes promptly, and keeping the front desk and lobby organized.
• Follow Revel Vet’s Fear Free standards and help create a low-stress environment for both pets and their owners.
• Demonstrate a strong sense of urgency while remaining calm, professional, and compassionate during busy periods and unexpected situations.
• Assist with client follow-up, including appointment reminders, medical updates, prescription requests, and other communications as directed by the medical team.
• Maintain a clean, organized, and welcoming reception area consistent with Revel Vet’s Fear Free standards.
• Previous experience working in a veterinary clinic environment is preferred/required.
• Strong knowledge of veterinary terminology, medical-surgical procedures, and companion animal medicine.
• Knowledge of DEA and USDA regulations related to veterinary practice is a plus.
• Excellent communication skills with the ability to interact effectively and compassionately with clients, team members, and external agencies.
• Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy, organization, and attention to detail.
• Demonstrates professionalism, accountability, reliability, and a willingness to jump in and support the entire team when needed.
• A positive, team-oriented attitude with a genuine passion for veterinary medicine, exceptional client service, and the well-being of every pet in our care.

Join us to be part of a passionate team dedicated to providing exceptional animal care while supporting pet owners through compassionate service!

Pay: $16.00 - $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to work weekends?

Experience:

• Animal hospital: 3 years (Required)

Work Location: In person