Customer Service Representative

• Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
• Determine whether the work requested is within the contract scope, listed or unlisted activities, scheduled or non-scheduled work.
• For request with priority status ‘emergency’, assign the service request work order to the respective skilled maintenance personnel and inform the Facility Manager.
• For request work order with priority status ‘Normal’/ Complaint/NCR, assign service request or complaint to respective vendors.
• To coordinate with vendor staff, Facility Manager, Executive Operation and Executive Service Engineer to ensure that all the completed work order to obtain internal validation and customer acceptance.
• To key in all the completed work orders done by vendor’s staff in the Management Information System or ASIS.
• To update and provide feedback to superior on the request and complaints from users.
• To check with the customers/users’ satisfaction after the work done provided by the Company.
• Manage and implement hospital program effectively; handle customers’ grievances, complaints and dissatisfaction; providing feedback to customers and top management.
• Responsible to build good rapport with the customers and enhance Company’s image by providing high quality services to them from time to time.
• To provide Reports and Analysis on Work Order and Complaint as required including proposals for improvement.

Job Types: Full-time, Contract

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Pasir Gudang: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Required)

Location:

• Pasir Gudang (Required)

Work Location: In person