Customer Service Representative

Job Title: Customer Service Representative

Reports To: Branch Manager

Position Summary: Responsible for providing exceptional customer service. Will accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Open and close deposit accounts, cross-sell the Bank’s products and services and promote business for the bank by maintaining good customer relations. Refer customers to appropriate staff for additional services. This position will also be knowledgeable in vault balancing, safe deposit, and electronic services.

Job Duties

• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
• Identify customers, validate and cash checks
• Maintain an adequate cash drawer at all times, this includes buying and selling currency from the vault as necessary
• Balance cash drawer in accordance with bank procedures and regulations
• Order debit cards and checks
• Assist in ordering, receiving, verifying and distributing cash
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Identify referral opportunities and make relevant referrals
• Providing additional products including Cashier’s Checks and Personal Money Orders.
• Assist customers in accessing safety deposit boxes
• May be responsible for bank opening and/or closing
• Maintains the highest level of confidentiality with all information obtained
• Promotes the bank’s products and services
• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• Perform as a team member in allocating and coordinating the work flow
• Contribute to the fulfillment of department, market and company objectives and goals
• Comply with all department and company policies, procedures and regulations
• Other duties as assigned

Key Competencies/Skills

• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Mathematical skills
• Strong communication and organization skills
• Good listening skills
• Accuracy and attention to detail
• Ability to multi-task
• Competence with computers, telephone and other office machinery
• Ability to work in a fast-paced environment
• Solid decision making skills
• Internet, mobile banking and electronic services knowledge

Education/Experience

• High school diploma or GED equivalent preferred
• Previous teller experience preferred but not required

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person