Customer Service Representative

Job Summary
The Customer Service Representative is responsible for providing exceptional service and support to customers by addressing inquiries, processing orders, and resolving concerns. This role serves as a primary point of contact for customers while ensuring accurate order management, timely communication, and a positive customer experience.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via phone, email, online chat, and in person.
• Provide information regarding products, services, pricing, and order status.
• Address customer concerns and escalate complex issues as appropriate.
• Ensure customer issues are resolved in a timely and professional manner**.**

Order Processing & Administration

• Enter and process customer orders accurately and efficiently.
• Manage international orders from order receipt through shipment.
• Maintain accurate customer records and account information.
• Document customer interactions, inquiries, complaints, and resolutions.

Customer Satisfaction & Problem Resolution

• Build positive relationships through responsive and service-oriented support.
• Coordinate with internal departments to resolve customer concerns.
• Monitor customer requests to ensure commitments and expectations are met.
• Perform other duties as assigned.

Qualifications

• Qualifications: High school diploma or equivalent preferred; customer service experience preferred.
• Education: High school diploma or equivalent (preferred). Experience: Customer service or customer-facing experience preferred.
• Ability to Travel: Minimal to none.

Skills & Competencies

• Excellent communication skills including active listening.
• Strong customer service and problem-resolution abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with computer systems and ability to learn new software.
• Strong organizational skills and attention to detail.

Physical Requirements and Working Conditions:
This position primarily involves professional office and customer-facing work. The physical and environmental conditions described below are representative of those required to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Requirements:

• Ability to sit, stand, and use a computer for extended periods.
• Occasional lifting of items up to 15 pounds.

Working Conditions:

• Work is primarily performed in office settings.
• May require travel by car or air.
• Occasional extended hours may be needed to meet customer or business demands.

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person