Customer Service Representative

Overview

We are seeking a dynamic and dedicated Customer Service Representative with GSA and electronics industry experience to join our team! In this vital role, you will be the friendly voice and helpful face that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and foster lasting relationships with our customers. This position offers an exciting opportunity to develop your communication skills while contributing to a vibrant team committed to excellence.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat platforms
• Provide technical expertise in managing corporate GSA account
• Provide accurate information about products, services, and account details using strong computer literacy and product knowledge
• Manage client accounts through data entry, updating records in spreadsheets, and maintaining organized filing systems
• Use productivity software like Microsoft Office (Word, Excel) to prepare reports, proofread communications, and maintain detailed logs
• Collaborate with team members to improve customer support processes and ensure timely resolution of issues

Requirements

• Experience with GSA account management
• Proven experience in customer service or administrative roles with strong clerical skills and office experience
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry tools
• Familiarity with Sage ERP/MAS 200 or similar accounting software is a plus
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
• Exceptional phone etiquette, communication skills, and professionalism in all interactions
• Technical proficiency in using multi-line phone systems, office management tools, and productivity software
• Experience with calendar management, filing systems, proofreading documents, and time management strategies
• Must be a US Citizen
• Must be able to pass a background and drug screen
• Must be able to work a 5/8 schedule, Monday - Friday, 7 AM - 4 PM.

Join us as a Customer Service Representative where your enthusiasm meets opportunity! Help us deliver outstanding support while advancing your career in a vibrant environment that values your contributions.

Pay: $23.16 - $27.89 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Do you have experience in GSA account management?

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person