Customer Service Representative

Customer Service Call Center Representative

About the Company

MK Battery is a well-established national distributor of sealed battery solutions, headquartered in Anaheim, California. We are seeking a motivated, enthusiastic, and customer-focused individual to join our fast-paced Call Center Department.

MK Battery provides high-quality, environmentally responsible sealed battery solutions for specialized deep-cycle and standby power applications. We take pride in our dedicated team and our commitment to providing reliable products, world-class service and support, and exceptional value to the diverse markets we serve.

With distribution centers throughout the United States, Europe, and Australia, MK Battery supports customers worldwide through a network of distribution facilities and route delivery operations.

Position Summary

The Customer Service Call Center Representative will play an important role in supporting our customers and sales operations. This position requires excellent communication skills, strong attention to detail, and the ability to work effectively in a fast-paced, team-oriented environment.

Key Responsibilities

• Provide exceptional customer service and professional support to our customers.
• Make daily outbound route sales calls to our existing customer base.
• Build and maintain positive relationships with customers through phone and email communication.
• Collaborate closely with customers, drivers, distribution center personnel, and sales staff to ensure efficient order and delivery coordination.
• Respond to customer inquiries and emails promptly and professionally.
• Perform accurate data entry and general office and administrative duties.
• Identify customer and work-related issues and proactively develop effective solutions.
• Maintain accurate customer and sales information.
• Support the sales and customer service team with day-to-day activities as needed.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and work efficiently in a fast-paced setting.
• Problem-solving skills and a solutions-oriented mindset.
• Previous battery industry experience is a plus.
• Previous customer service, call center, sales, or office experience is preferred.

What We Offer

MK Battery offers a competitive compensation and benefits package, including:

• Medical insurance
• Dental insurance
• 401(k) plan
• Additional company benefits

Join the MK Battery Team

If you are a motivated and enthusiastic professional who enjoys working with customers and being part of a collaborative team, we would like to hear from you.

Headquartered in Anaheim, California, MK Battery operates an extensive distribution network across the United States, Europe, and Australia. Our distribution centers are staffed by dedicated MK Battery personnel committed to providing outstanding customer service and support.

For more information about MK Battery, please visit www.mkbattery.com.

Pay: $24.00 - $26.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person