Customer Service Representative

About Anchor Bay Powder Coat

Anchor Bay Powder Coat is North America's leading provider of advanced surface coating and finishing solutions serving aerospace, defense, power generation, infrastructure, specialty fencing, and other industrial markets. Our ISO 9001 and AS9100 certifications reflect our commitment to world-class quality standards, operational excellence, and continuous improvement.

As manufacturing continues to expand across the United States, Anchor Bay Powder Coat is experiencing significant growth. We are seeking motivated professionals who want to contribute to a fast-paced, innovative organization while building a rewarding career. We invest in our employees, encourage professional development, and value individuals who embrace accountability, teamwork, and positive change.

Position Summary

As a Customer Service Representative, you will serve as a critical connection between our customers and internal operations teams. You will help ensure seamless order execution by coordinating customer requirements, reviewing technical documentation, managing order flow, and supporting quality and compliance standards.

This role is ideal for someone who enjoys solving problems, building strong customer relationships, working cross-functionally, and maintaining exceptional attention to detail in a manufacturing environment.

Key Responsibilities

• Champion workplace safety and support 6S and continuous improvement initiatives.

• Serve as a primary point of contact for customers, delivering exceptional service and building lasting relationships.

• Review inbound orders, engineering drawings, masking instructions, coating specifications, and customer requirements.

• Coordinate with manufacturing, quality, shipping, and production teams to ensure accurate and on-time order fulfillment.

• Enter, maintain, and track customer orders within the ERP system.

• Communicate order status, timelines, and updates to customers proactively.

• Ensure packaging, labeling, and shipping requirements are properly followed.

• Support compliance with ISO 9001 and AS9100 quality management systems and documentation requirements.

• Participate in root cause analysis and continuous improvement initiatives.

• Resolve customer concerns professionally and efficiently.

• Contribute ideas that improve workflow, efficiency, lead times, and customer satisfaction.

• Support reporting, documentation, and process improvement projects utilizing technology and data-driven decision making.

Qualifications

Required

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).

• 2+ years of experience in customer service, customer support, project coordination, quality, manufacturing administration, or a related field.

• Strong communication and interpersonal skills.

• Exceptional organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Professional, positive, and customer-focused mindset.

• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Preferred

• Experience in manufacturing, aerospace, industrial, or technical environments.

• Experience with ERP systems and order management software.

• Knowledge of ISO 9001 and/or AS9100 quality systems.

• Experience interpreting technical drawings, specifications, or manufacturing documentation.

Technology & AI Skills

At Anchor Bay Powder Coat, we embrace technology to improve efficiency, communication, and customer service.

Preferred candidates will demonstrate:

• Experience using AI-powered business tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve productivity and workflow efficiency.

• Ability to leverage AI tools for communication drafting, information analysis, documentation support, and problem-solving while maintaining data confidentiality and quality standards.

• Comfort learning new technologies and adapting to evolving digital tools and systems.

• Strong computer proficiency and data management skills.

Desired Skills & Competencies

• Excellent verbal and written communication.

• Strong customer relationship management abilities.

• Critical thinking and problem-solving skills.

• Ability to remain calm and professional under pressure.

• High level of accountability, integrity, and professionalism.

• Strong collaboration and teamwork skills.

• Self-motivated with a continuous improvement mindset.

• Reliable, dependable, and deadline-driven.

Work Environment & Physical Requirements

• Combination of office and manufacturing floor environments.

• Frequent communication with customers and internal teams via phone, email, video conference, and in person.

• Ability to sit, stand, and move throughout office and production areas.

• Occasional lifting of materials up to 25 pounds.

• Required use of appropriate PPE while in manufacturing areas.

Why Join Anchor Bay Powder Coat?

• Growing and stable organization with strong industry leadership

• Opportunity to work with aerospace, defense, and industrial customers

• Career growth and development opportunities

• Collaborative and team-oriented culture

• Continuous improvement and innovation-focused environment

• Competitive compensation and benefits package

If you are passionate about customer service, quality, continuous improvement, and leveraging technology to create exceptional customer experiences, we encourage you to apply and grow with Anchor Bay Powder Coat.