Customer Service Representative

Customer Service Representative

Position Type: Full-Time / Part-Time
Department: Customer Service / Operations
Reports To: FBO Operations Manager

Position Summary

We are seeking a friendly, professional, and dependable Customer Service Representative to join our FBO team. The Customer Service Representative is responsible for providing exceptional service to pilots, passengers, aircraft owners, charter customers, and other airport guests while supporting the day-to-day operation of the FBO.

The ideal candidate is customer-focused, organized, comfortable working in a fast-paced aviation environment, and able to maintain a professional attitude while handling multiple tasks.

Key Responsibilities

• Greet and assist pilots, passengers, aircraft owners, and other FBO guests in a professional and welcoming manner.
• Provide exceptional customer service throughout each customer's visit.
• Handle aircraft arrivals and departures, including coordinating ground services and communicating with flight crews.
• Assist with reservations, transportation, catering, rental cars, hotel arrangements, and other customer requests.
• Answer phones, respond to customer inquiries, and communicate with customers in person, by phone, and electronically.
• Maintain accurate customer, aircraft, and transaction information.
• Coordinate with line service personnel to ensure requested aircraft services are completed promptly.
• Assist with ramp and hangar coordination as needed.
• Process customer transactions and payments accurately.
• Maintain a clean, organized, and professional lobby, customer lounge, and office area.
• Monitor customer needs and proactively identify opportunities to provide additional assistance.
• Follow all airport, FBO, safety, security, and company procedures.
• Assist with special events, charter operations, and other operational needs as assigned.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, aviation, or airport experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy environment.
• Basic computer skills and ability to learn company software.
• Ability to work independently and as part of a team.
• Must be dependable and willing to work a flexible schedule, including weekends and holidays as required.
• Valid driver's license and clean driving record required

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry items up to approximately 50 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely work in an active airport environment.

What We Offer

• Competitive pay
• Flexible scheduling
• Opportunities for advancement
• Aviation industry experience
• Professional and team-oriented work environment

To Apply: Please submit your resume and a brief description of your customer service experience. Aviation or FBO experience is a plus.

Pay: From $12.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person