Customer Service Representative

Are you passionate about delivering exceptional customer service? Do you enjoy a fast-paced environment where no two days are the same? If you're motivated, organised and love helping people, we'd love to hear from you.

NHR Group is a proudly New Zealand-owned vehicle rental and leasing company experiencing exciting growth. We're looking for a fixed term Customer Service Representative to join our Pukekohe branch and become an important part of our close-knit team.

This is more than a front desk role – you'll be the face of our business, creating positive customer experiences while helping keep our branch and fleet operating smoothly.

About the Role

As our Customer Service Representative, you'll play a key role in delivering outstanding service from the moment customers arrive until they return their vehicle. Working in a small, supportive team, you'll enjoy a varied role that combines customer service, administration and day-to-day branch operations.

Key Responsibilities

• Deliver exceptional customer service both in person, over the phone and via email.
• Manage vehicle collections and returns.
• Prepare rental agreements, invoices and process payments accurately.
• Coordinate vehicle bookings, availability and servicing.
• Learn and operate our rental management systems.
• Move and position vehicles when required.
• Complete daily cash reconciliations.
• Maintain high presentation standards across the branch and fleet.
• Build strong relationships with both new and returning customers.

About You

We're looking for someone who genuinely enjoys helping people and takes pride in providing excellent customer service.

You'll bring:

• Previous experience in a customer-facing or customer service role.
• Outstanding communication and interpersonal skills.
• A positive, friendly and professional attitude.
• Strong organisational skills with excellent attention to detail.
• The ability to multitask and remain calm under pressure.
• Confidence using computer systems and learning new technology.
• A proactive approach and willingness to take ownership.
• A Full NZ Class 1 Driver Licence (Class 2 is an advantage).

Why Join NHR Group?

• Permanent full-time position.
• Rotating 4 days on, 2 days off roster (7:15am – 5:45pm).
• Time and a half for weekend shifts.
• Generous commission opportunities on long-term hires.
• Ongoing training and career development.
• Genuine opportunities for progression within a growing New Zealand business.
• Supportive team culture where your contribution is valued and recognised.

If you're a customer service superstar who enjoys variety, takes pride in delivering exceptional experiences, and wants to build a rewarding career with a growing Kiwi business, we'd love to hear from you.

Applicants must have New Zealand residency or a valid New Zealand work visa.

No recruitment agencies, please.