Royal Queen Pte Ltd
Customer Service Representative
Skills
18 days ago
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Important information
Contract type:
Permanent
Salary:
SGD 26,400 – SGD 33,600 / year
Work mode:
Onsite
Published on:
8 October 2026
What they need
About the role
We are hiring a customer service assistant to manage customer queries and complaints. You will need to escalate complaints across a number of communication channels.
Key responsibilities
- Maintaining a positive and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers via phone, WhatsApp and email
- Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund
- Ensure customer satisfaction and provide professional customer support
- Support, communicating and coordinating with colleagues
- Assist in monthly FOC, monthly SOA and keep documents in order
- Any other duties assign
About you
- 1-2 years experience in customer service with high levels of patience to manage interactions
- Proficient in Microsoft Office applications
- Bilingual in English and Mandarin will be an advantage
- Good communication and interpersonal skills
- A positive, can-do attitude
- Responsible, organized and able to work independently
- 5 days work week
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