Customer Service Representative

About Lorygen Group

Lorygen Group is committed to helping businesses create positive customer experiences through professional service and meaningful engagement. We value teamwork, communication, and continuous professional development.

Position Summary

The Customer Service Representative will assist customers with questions, requests, and service needs. The ideal candidate is friendly, patient, and comfortable communicating with people in a professional environment.

Responsibilities

• Respond to customer questions and routine service requests
• Provide accurate information about products, services, and promotions
• Listen to customer concerns and assist with appropriate solutions
• Follow up on customer requests when needed
• Document relevant customer interactions and feedback
• Assist customers during promotional activities and events
• Communicate recurring customer needs to team members
• Maintain a professional and welcoming customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Friendly and customer-focused approach
• Dependable and professional work ethic
• Ability to remain organized while handling multiple requests
• Previous customer service, retail, hospitality, or related experience is a plus