Customer Service Representative

Skyro is a rapidly expanding fintech company serving thousands of customers in the Philippines through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone

About the Role

We are looking for a Customer Care Agent to join our team in Bangladesh.

In this role, you will provide customer support across multiple channels, including chat, WhatsApp, phone calls, email, and social media. You will also support our external Sales/POS agent network and help improve customer experience in an AI-first support environment.

What You Will Do

• Handle customer inquiries across chat, WhatsApp, inbound calls, email, and social media.
• Provide daily support to external Sales/POS agents on product, app, and process-related questions.
• Resolve customer issues efficiently and escalate complex cases according to company policies.
• Handle or escalate payment disputes, late-fee waiver requests, and collection hold requests.
• Take over cases that cannot be resolved by AI-powered bots or self-service tools.
• Ensure accurate case documentation, tagging, and routing across all support channels.
• Identify recurring issues, customer concerns, and process gaps to help improve support operations and automation.

What We Are Looking For

• 2+ years of experience in customer service or customer support.
• Experience handling live chat, messaging, and inbound calls; WhatsApp experience is a plus.
• Fluent Bangla (required) and working proficiency in English.
• Strong communication skills with a calm, professional, and customer-friendly approach.
• Good multitasking, problem-solving, and documentation skills.
• Ability to follow established processes and manage multiple requests efficiently.
• Availability to work rotating shifts within 10:00 AM–9:00 PM, 7 days a week (Bangladesh time), according to the team schedule.
• Comfortable working in a fast-paced and evolving launch environment.

Nice to Have

• Experience in fintech, lending, or financial services.
• Familiarity with omnichannel customer support, CRM systems, or AI-powered support tools.

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest. 🚀