Customer Service Representative

Part‑Time Remote Customer Service Representative – HeyOmega

Company Overview
HeyOmega is a modern digital studio that supports businesses with branding, design, and streamlined project workflows. We focus on delivering clear communication, organized processes, and high‑quality client support. As our client base grows, we are expanding our remote support team to ensure customers receive timely, professional assistance.

Job Summary

HeyOmega is seeking a Part‑Time Remote Customer Service Representative to assist clients with inquiries, provide product and service information, and support day‑to‑day communication needs. This role is ideal for someone who is organized, patient, and comfortable working independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and messaging platforms.
• Provide clear, accurate information about HeyOmega’s services, project timelines, and support processes.
• Assist clients with account questions, service updates, and general troubleshooting.
• Document customer interactions and update internal records.
• Communicate with internal teams to relay customer needs or escalate issues.
• Maintain a professional, friendly tone in all customer communications.
• Follow established workflows and meet response‑time expectations.
• Support basic administrative tasks as needed.

Required Qualifications

• Strong written communication skills with a professional, customer‑focused tone.
• Ability to work independently and manage multiple conversations at once.
• Reliable internet connection and ability to work part‑time hours consistently.
• Basic familiarity with customer service tools or communication platforms.
• Strong attention to detail and ability to follow structured processes.

Preferred Qualifications

• Experience in customer service, support, or administrative roles.
• Familiarity with digital‑agency workflows or creative‑service environments.
• Comfort using remote collaboration tools such as Slack, Trello, or Teams.

Work Environment

• Fully remote role.
• Part‑time schedule (typically 15–35 hours per week).
• Flexible hours with regular check‑ins and communication expectations.

Success in the First 90 Days

• Consistent, timely responses to customer inquiries.
• Clear, accurate communication aligned with HeyOmega’s brand voice.
• Strong documentation and reliable follow‑through.
• Ability to manage multiple conversations smoothly and professionally.

Compensation & Benefits

• Competitive part‑time pay based on experience.
• Flexible remote work environment.
• Opportunities for expanded responsibilities as the company grows.

How to Apply

Please submit your resume and a brief introduction describing your customer service experience and why you’re a strong fit for HeyOmega.

Pay: $23.71 - $28.56 per hour

Expected hours: 15.0 – 35.0 per week

Benefits:

• Flexible schedule

Work Location: Remote