Customer Service Representative

We are seeking a professional and service-oriented Customer Service Representative to support our day-to-day operations. This role involves assisting students, visitors, and prospective students by providing accurate information, responding to inquiries, and helping ensure a positive and welcoming experience.

The ideal candidate is organized, reliable, and comfortable communicating with people in a fast-paced environment. Strong communication skills, attention to detail, and a positive approach to customer service are essential.

Duties

• Respond promptly and professionally to inquiries from students, visitors, and prospective students by phone, email, or in person
• Provide accurate information regarding programs, registration, services, schedules, and general college procedures
• Assist students and visitors with routine administrative requests and direct them to the appropriate department when necessary
• Perform data entry and maintain accurate student and administrative records
• Assist with registration, appointment scheduling, forms, and other administrative processes
• Maintain detailed records of inquiries and interactions when required
• Assist with general office and administrative tasks as needed
• Collaborate with staff members and other departments to help resolve inquiries efficiently
• Maintain a welcoming, professional, and respectful environment for students and visitors

Qualifications

• Previous experience in customer service, administration, reception, or a related field is an asset
• Strong verbal and written communication skills in English
• Excellent interpersonal and customer service skills
• Good computer skills and the ability to learn new software and systems
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks and prioritize responsibilities effectively
• Professional, reliable, and positive attitude
• Ability to work independently and as part of a team

Join us as a Customer Service Representative and become an important part of our team. This position offers an opportunity to develop valuable communication, administrative, and customer service skills while supporting students and contributing to a welcoming educational environment.

Pay: $21.60-$25.85 per hour

Work Location: In person