Customer Service Representative

Summary:
We are hiring for seasonal closing shifts MUST be able to work weekends. Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

Essential Duties and Responsibilities:

• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to the customers
• Identify customer needs and offer additional services which would benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in point of sales system
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate numberous software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customers vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including stocking shelves with product ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
• General housekeeping duties
• Ability to lift 50lbs
• Other duties as assigned.

**Qualification Requirements:**to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Candidates must be at least 18 years of age and reside in the state of Ohio.

Education and/or Experience:

• 6 months - 2 years customer service and sales experience in a retail environment. Point of sale and computer experience highly desirable.
• Knowledge of Adobe Creative software or ability to learn new software highly desirable

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
• excellent verbal and written communication skills

Other Skills and Abilities:
Ability to lift 50Ibs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.

Pay: $12.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Are you available to work Saturdays & Sundays?

Education:

• High school or equivalent (Required)

Experience:

• POS: 1 year (Preferred)
• Customer service: 2 years (Required)
• Typing: 2 years (Required)

Ability to Relocate:

• Marietta, OH 45750: Relocate before starting work (Required)

Work Location: In person