Customer Service Representative

October 6, 2026

Full Time

Location: Melbourne-based only (In Office)

About the Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Melbourne. This role is ideal for someone who enjoys working directly with customers, takes pride in delivering a high standard of service, and is comfortable balancing customer support with hands-on operational tasks such as order fulfilment and quality control.You will play a key role in ensuring a seamless customer experience from enquiry through to delivery, while also contributing to continuous improvement across customer service processes and operations.

Key Responsibilities

Customer Support

• Respond to customer enquiries via email, web chat, and phone in a professional, friendly, and timely manner
• Provide accurate product, order, and service information
• Resolve customer issues effectively, escalating where necessary to ensure positive outcomes

Order Processing & Fulfilment

• Accurately process and fulfil customer orders
• Assist with quality checks to ensure all products meet brand standards
• Carefully prepare and package orders for dispatch with attention to detail and presentation

Continuous Improvement

• Identify opportunities to improve efficiency and enhance the customer experience
• Gather and share customer feedback with relevant teams (retail, production, admin) to support product and service improvements
• Contribute to refining processes and improving documentation where needed

About You

• Strong communication skills, both written and verbal
• A customer-first mindset with a warm and professional approach
• High attention to detail and strong organisational skills
• Proactive attitude with a willingness to improve systems and processes

If this sounds like you, we’d love to hear from you! Please send your resume (in any form you like) and tell us a bit about yourself – to [email protected].