Customer Service Representative

Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This paid position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and contribute to a vibrant team environment. If you thrive in fast-paced settings and enjoy helping others, this role is perfect for you!

Responsibilities

• Handle incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance to clients and visitors
• Manage front desk duties including greeting guests, directing inquiries, and maintaining a welcoming environment
• IT focused with experience using various software platforms such as Service Titan, Reviews, web forms, merchant portals, etc.
• Perform data entry tasks with high accuracy, ensuring all client information is current and properly organized
• Communicate effectively with clients via phone and email, ensuring their needs are understood and addressed promptly
• Ensure that our Customer Compliance Portals are up to date with insurance information, payable contacts, W9 and rate sheets.
• Work closely with credit department in maintaining credit terms with Account Customers.

Experience

• Previous office experience or administrative support roles preferred but not required; training provided for the right candidate
• Strong customer service background with excellent phone etiquette and interpersonal skills
• Familiarity with multi-line phone systems, data entry, and clerical procedures essential for success in this role
• Bilingual abilities are a plus to better serve diverse client needs
• Proficiency in Microsoft Office Suite (Word, Excel) along with productivity software and spreadsheets required for daily tasks
• Demonstrated organizational skills with the ability to manage time effectively in a busy environment
• Personal assistant or front desk experience highly valued to ensure smooth office operations

Join us to be part of a supportive team that values your contributions! This role offers an engaging work environment where your communication skills and technical knowledge will shine. We’re committed to fostering growth and providing opportunities for professional development while delivering outstanding customer support every day.

Pay: $19.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person