Customer Service Representative

Job Summary

We are seeking a Customer Service Representative to support our customer-facing team in providing prompt, convenient, and professional service to assigned B2B clients. The role will involve managing customer requests, supporting order processing, handling back-end administrative tasks, troubleshooting issues, and coordinating with internal teams.

The ideal candidate will have strong communication and organizational skills, the ability to learn product knowledge quickly, and at least one year of B2B customer service experience.

Responsibilities

• Provide prompt, professional, and effective customer service to assigned B2B clients.
• Assist customers with intermediate-level technical issues and troubleshooting.
• Conduct product training sessions and assist customers in understanding product features and benefits.
• Proactively manage the customer order process and follow up on pending requests.
• Assist with back-end administrative tasks, including invoicing, sending data requests, and following up with clients.
• Monitor customer usage patterns and identify trends or potential issues.
• Document recurring customer feedback and communicate insights to the appropriate internal teams.
• Collaborate with Sales, Support, and other internal teams to resolve customer issues.
• Identify critical customer issues and escalate them appropriately.
• Recommend product or service improvements based on customer feedback.
• Maintain accurate customer records and interactions using CRM and other support systems.
• Quickly learn product information and apply product knowledge to customer requirements.
• Manage multiple priorities while maintaining accuracy and a high level of customer service.

Qualifications & Skills

• 1+ year of B2B client/customer service experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong customer relationship management and interpersonal skills.
• Good analytical and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to multitask and manage multiple priorities.
• Ability to quickly absorb product knowledge and apply it to client needs.
• Basic technical troubleshooting skills.
• Strong attention to detail and accuracy.
• Intermediate proficiency with CRM and customer support software.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to work effectively with cross-functional teams.

Preferred Candidate

The ideal candidate is customer-focused, organized, detail-oriented, analytical, and comfortable working in a fast-paced B2B environment. Experience handling customer orders, invoicing, product support, or client requests is a plus.

Pay: $20.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Referral program

Experience:

• B2B: 2 years (Required)

Work Location: Hybrid remote in Chicago, IL 60617