Customer Service Representative

JOB SUMMARY
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Salary $22.00 - $25.00/hour

Essential Function

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3. Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5. Manages requests for products, price and technical information.
6. Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth by management.
8. Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned

• Performs other duties as assigned
• Complies with all policies and standards

Knowledge, Skills and Abilities

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG’s business/product types/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail)

Physical Demands
Stationary Position - FREQUENTLY
Move/Traverse - OCCASIONALLY
Stationary Position/Seated - FREQUENTLY
Transport/Lifting - FREQUENTLY
Transport/Carrying - FREQUENTLY
Exerting Force/Pushing - OCCASIONALLY
Exerting Force/Pulling - OCCASIONALLY
Ascend/Descend - OCCASIONALLY
Balancing - OCCASIONALLY
Position Self/Stooping - OCCASIONALLY
Position Self/Kneeling - OCCASIONALLY
Position Self/Crouching - OCCASIONALLY
Position Self/Crawling OCCASIONALLY
Reaching - FREQUENTLY
Handling - FREQUENTLY
Grasping FREQUENTLY
Feeling - RARELY
Communicate/Talking - CONSTANTLY
Communicate/Hearing - CONSTANTLY
Repetitive Motions - FREQUENTLY
Coordination – OCCASIONALLY

Travel Requirement: None

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.