Customer Service Representative

Company Description Atlean World is an international HR SaaS consultancy focused on creating multicultural, multilingual work environments. The organization combines advanced technology and AI tools with personalized support to streamline recruitment and improve accuracy. Its international team partners with clients and candidates to build strong, diverse workforces and guide them through the evolving landscape of talent acquisition and management. Atlean World emphasizes both innovation and human connection, helping people find their next job without boundaries.

We are seeking individuals native/fluent in Dutch, German, Italian and French, with at least a B1 in English.

Role Description The Customer Service Representative is a full-time, on-site role based in Lisbon, Portugal. This position is responsible for handling incoming inquiries from customers via phone, email, chat, or other channels, providing clear, empathetic, and timely responses. Daily tasks include resolving issues, answering questions about products or services, documenting interactions in CRM or support systems, and following up to ensure customer needs are met. The role also involves collecting customer feedback, escalating complex cases when necessary, and contributing to continuous improvements in service processes. Collaboration with internal teams such as sales, operations, and technical support is expected to ensure a consistent and positive customer experience.

Qualifications

• Ability to deliver high-quality Customer Service (in either Dutch, German, Italian and French, and English) and maintain strong Customer Satisfaction.
• Experience in Customer Support and handling Customer Service Representatives responsibilities.
• Skill in creating a positive Customer Experience and building long-term customer relationships.
• Strong communication skills in English; additional languages are an advantage.
• Comfort working in a multicultural, on-site environment in Lisbon, Portugal.
• Problem-solving skills, attention to detail, and the ability to stay calm under pressure.
• Basic proficiency with CRM systems, helpdesk tools, and standard office software.
• Previous customer-facing experience is preferred; high school diploma or equivalent required.