Customer Service Representative

Intellicor Communications, a growing print, mail, and marketing solutions manufacturing, is looking for a motivated individual to join our customer service team as a full time Customer Service Representative.
Individuals in this role will be responsible for identifying client prospects, as well as initiating contact with client prospects via phone and email.
If you're looking to enhance your career with a team of experienced professionals who value teamwork, stability, and hard work, consider applying to join the Intellicor team. We offer full-time employees a competitive rate and a suite of company-sponsored benefits, including paid time off.

Job Summary: The CSR serves as an Account Manager to the primary contacts for external and internal customers. This role is responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicates those judgments and decisions to the customer. The Account Manager is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

Essential Duties and Responsibilities:

• Receive all questions and concerns from external and internal customers.
• Provide solutions to problems.
• Receive, sort, and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
• Review and edit quotes to ensure accuracy.
• Ensure customer supplied components are available on time to meet assembly schedule.
• Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.
• Communicating customer desires regarding design, paper, time frame etc. to other members of the team.
• Working with outside vendors and subcontractors.
• Serve as a back-up to other AMs.
• Check samples to ensure accurate final product. Request any necessary changes.
• Send proof to customers and receive it upon return.
• Maintain or reduce costs associated with assigned accounts.
• Maintain or increase sales revenues for assigned accounts by providing and ensuring exceptional service.
• Provide samples to customers.
• Complete and maintain all required paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations.
• Performs other duties as assigned.

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is expected to perform other duties and functions as required from time to time.

Qualifications:

• Clear working knowledge of the commercial and publishing print industry (Conventional and digital)
• Ability to read and interpret documents such as estimates, job tickets and procedure manuals.
• Ability to communicate clearly and professionally, both verbally and in writing. Applicant should be able to communicate with customers and successfully relay that information on to other staff members.
• A strong computer aptitude with experience in Microsoft Office, Excel, Word, etc.
• The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management to meet tight deadlines and a variety of tasks in a fast-paced work environment.
• Strong attention to detail to capture customer requests and communicate with the appropriate departments.

Required Skills & Abilities:

• Ability to work independently and in a team environment with minimal supervision.
• Proficient math skills
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use abstract reasoning subject to supervisor approval in situations departing from accepted procedures and practices.
• Occasional job-related travel is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Frequently required to walk.
• Occasionally required to stand, walk, and reach with arms and hands.
• Must be able to lift and/or move up to ten (10) pounds occasionally.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Occasionally exposed to moving mechanical parts.
• The work environment noise level is usually moderate.

Education and Experience:

• High school diploma or equivalent.
• Two (2) years of printing experience and or 2 or more years in a customer service environment and a commitment to customer satisfaction.
• Knowledge of web, sheet fed and digital printing preferred.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person