Customer Service Representative

Are you organized, customer-focused, and ready to build a rewarding career in veterinary healthcare? Check-In Veterinary is seeking motivated Receptionists to join our growing team.

As a privately owned veterinary clinic, we take pride in providing outstanding service to our clients and compassionate care to their pets. Successful candidates will be welcoming, professional, detail-oriented, and committed to delivering an exceptional client experience while growing their career within our organization.

At Check-In Veterinary, our mission is that we are dedicated to enhancing animal and human life through high quality, individualized care. We believe our team is our greatest asset and are committed to fostering both personal and professional growth in a supportive, collaborative environment.

As a privately owned veterinary practice in Sun Prairie, Wisconsin, we provide comprehensive care for dogs and cats, including wellness and preventive medicine, surgery, reproductive services, laser therapy, and more. Our team follows low-stress handling to create a positive experience for our patients. We also utilize advanced in-house laboratory technology, allowing us to quickly obtain diagnostic results and provide timely, effective care.

What We're Looking For

We are seeking Receptionists who:

• Are enthusiastic, compassionate, and committed to continuous learning.
• Enjoy working in a team-focused environment.
• Build positive relationships with clients, colleagues, and leadership.
• Maintain a professional, upbeat attitude even during busy times.
• Demonstrate empathy, patience, and understanding in all interactions.
• Thrive in a fast-paced setting while remaining composed and professional.
• Take initiative, accept responsibility, and follow through on commitments.
• Are interested in growing their skills and advancing within the practice.

Key Responsibilities

Responsibilities include, but are not limited to:

• Maintaining accurate client and patient records.
• Welcoming clients and patients with warmth and professionalism.
• Managing a multi-line telephone system.
• Scheduling appointments and coordinating patient visits.
• Communicating appointment reminders, follow-up information, and messages to clients.
• Processing payments and assisting clients during checkout.
• Delivering an exceptional customer service experience from check-in to check-out.

Pay: $16.00 - $20.00 per hour

Expected hours: 30.0 – 39.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person