Customer Service Representative

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust and demonstrate empathy.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

· Highly motivated, flexible and great attitude on life.

Experience:

• Previous experience in a customer service role is preferred
• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Ability to analyze customer needs and provide appropriate solutions
• Experience with outbound calling is a plus
• Bilingual in Spanish and English is highly desirable

Please note that this position may require occasional evening or weekend availability.

To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person