Customer Service Representative

$22.00 - $25.00 an hour based on skills and experience Best Block, a subsidiary of the QUIKRETE Companies, is a leading manufacturer of concrete block and specialty masonry units. With more than a collective century of proven performance and products, Best Block is a preferred partner for commercial, residential, and institutional building projects that require a combination of strength and beauty. Committed to delivering the highest value to architects, specifiers, contractors and other customers, Best Block represents a broad network of expertise across the Southeast, Southwest, Midwest and Mountain regions of the U.S. Come see how Best Block is redefining Concrete Masonry.

We are seeking a Customer Service Representative to join our team!

*This is an on-site role, and will not be remote or hybrid, at any time.*

What We Offer:

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About the Role:

As a Customer Service Representative with Best Block you are responsible for:

• Serve as the primary point of contact for inbound customers (walk-in and call-in)
• Provide technical assistance for installing and maintaining the products we sell
• Accurate and detailed order entry, input customer information, pricing and additional data
• Build and maintain relationships with repeat customer and accounts
• Coordinate closely with dispatch to schedule deliveries and manage customer expectations
• Communicate clearly with customers regarding order status, lead times and changes
• Perform monthly inventory counts and maintain accurate inventory records
• Balance cash drawer and create cash & credit card reports daily
• Work with outside sales representatives to ensure customer satisfaction
• Maintain knowledge of products and their applications and know major competitor product lines.
• Assist with Centralized Dispatch and maintain delivery fleet compliance requirements

About You:

The ideal candidate for this role will have:

• Minimum education required: High School Diploma with average to above math skills.
• Basic knowledge of Microsoft Excel, Word and Outlook.
• Available to work 40 or more hours per week
• Maintain regular and consistent attendance and punctuality
• Good organizational and communication skills
• Strong problem solving skills and high attention to detail
• Good interpersonal and customer relation skills
• Must be able to walk throughout material yards
• Physical demands include the ability to lift 25 lbs on a consistent basis and 50 lbs or more on a random basis. Should be able to stand, sit and walk for long periods of time.
• Inside sales experience is a plus
• Experience in building materials industry is also a plus

Ready to apply?

The process is simple. Click on the “apply” button to get started or apply in person.

Hardscapes and Masonry is an equal opportunity employer committed to developing a workforce with well-qualified individuals without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender, disability, veteran status or other protected characteristics. Hardscapes and Masonry is a drug-free workplace and conducts pre-employment testing as a condition of employment. If you are unable to apply online due to a disability, contact the Hardscapes and Masonry Recruiting team at 469-480-7311.