Customer Service Representative

We are seeking positive, hardworking individuals eager to develop new skills within an environment that supports career advancement and professional growth. Please note that a pre-employment background check is required.

Location & Hours: This is a full-time, on-site position located at our Fort Worth, TX or Maumelle, AR office. A high level of attendance is required as an essential function of this position.

Please apply directly on our website at the following link:

https://careers.dillards.com/Careers/CallCenter

ROLES & RESPONSIBILITIES

• Resolve customer inquiries by providing accurate, timely support and addressing concerns with a commitment to service excellence
• Support customers by conducting thorough research to identify and implement appropriate solutions to customer concerns.
• Guide callers through our website, offering clear instructions on products, services, and online tools.
• Partner with internal departments to address complex customer needs and ensure a cohesive service experience.
• Document customer interaction details ensuring all information is logged accurately for future reference.

REQUIRED SKILLS

• Demonstrate effective communication skills when engaging with customers.
• Possess foundational computer literacy and proficient keyboarding abilities.
• Thrive in a fast-paced work environment while maintaining operational efficiency.
• Cultivate and sustain positive, professional relationships with customers and cross-functional teams.
• Exercise strong problem-solving capabilities, demonstrating the flexibility to adapt approaches while ensuring successful outcomes.
• Employ effective time management strategies to prioritize tasks and maximize productivity.

DESIRED SKILLS

• Demonstrates a positive attitude and effectively manages stress while remaining composed under pressure.
• Exhibits self-motivation and the ability to take initiative in daily responsibilities.
• Previous customer service experience is advantageous, though not mandatory.
• Prior experience in a call center environment is preferred but not required.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: In person