Customer Service Representative

About Us

At CryptoGex, we specialize in organizing innovative technology events, conferences, and brand activations. Our mission is to create engaging, high-quality experiences that connect brands with their audiences through well-executed live events.

Position Overview

We are looking for a dependable and customer-focused Customer Service Representative (CSR) to support attendee communications and client interactions for our events.

The Customer Service Representative will act as a key point of contact for event attendees, partners, and vendors. This role involves handling inquiries, resolving issues, and ensuring a positive experience before, during, and after events.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about event schedules, registration, and logistics
• Assist attendees with registration issues and ticketing support
• Handle and resolve customer concerns professionally and efficiently
• Maintain records of customer interactions and feedback
• Support on-site customer service during live events when needed
• Follow company procedures and service standards

Qualifications

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Problem-solving mindset with attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer skills (Microsoft Office, email platforms, CRM systems)

Compensation & Benefits

• Competitive hourly pay ($18.50 - $28.50/hour)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Career growth opportunities within events and operations
• Training and development programs
• Supportive team environment