Customer Service Representative

Location: Christchurch or Auckland | Full-time, 42.5 hours per week | Hours: Monday to Friday, 8:00am – 5:00pm

Looking for a role where no two days are the same? We're seeking a proactive and organised Customer Service Representative to join our team. You'll be the first point of contact for customer enquiries, working closely with our transport and warehousing teams, as well as external carriers and courier partners, to ensure our customers receive outstanding service and support.

What's in it for you?

• Guaranteed 42.5 hours per week
• Monday to Friday role with weekends free
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Employee benefits and recognition programmes
• Opportunity to grow your career within a successful NZ-owned logistics business

About the Role

As a Customer Service Representative, you'll play an important role in ensuring customer enquiries are resolved quickly and professionally. Working closely with customers, suppliers, operational teams, carriers, and couriers, you'll help keep freight moving while delivering a positive customer experience.

Key responsibilities include:

• Responding to customer phone and email enquiries
• Investigating and resolving customer queries and transport issues
• Assisting customers with order enquiries, shipment tracking, and service requests
• Building strong relationships with customers and suppliers
• Coordinating with external carriers and courier partners to resolve enquiries and provide updates
• Working collaboratively with operational teams across the business
• Providing timely and professional communication at all times

What You'll Bring

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

• Previous customer service experience
• Solid administration experience and strong computer skills
• Excellent time management and organisational skills
• The ability to work independently and manage competing priorities
• Strong attention to detail and accuracy
• Outstanding verbal and written communication skills
• A positive, proactive, and solutions-focused attitude
• Experience within transport, logistics, warehousing, or supply chain environments is desirable

About Us

Sorted Logistics is a proudly New Zealand-owned logistics company with a strong family culture and a fresh, innovative approach to the industry. We work hard, support one another, and take pride in what we do.

Our mission: To develop great people who deliver exceptional results

How to Apply

Sound like the opportunity you've been looking for? We'd love to hear from you. Click Apply Now to submit your application.

Please note: Applicants must be legally entitled to work in New Zealand. Any offer of employment will be subject to satisfactory pre-employment checks, including a Ministry of Justice criminal history check and drug and alcohol testing.