Customer Service Representative

Job Title: Customer Service Representative 1

Location: Whitehouse Station, NJ

Duration: 6 Months

JOB DESCRIPTION

The CSR supports the business goals of the NonMasterpiece and Manual team, providing service support for Client appointed agencies and internal Client partners. Policy changes are received via email requests. The team handles policies that are not system supported policies, which include renewals, quotes, new lines, and endorsements.

COMPETENCIES:

• Work collaboratively with team members and business partners to provide quality experience for our agents
• Ability to work between the hours of 8am-5pm EST; in office
• Complete additional tasks and other projects/duties as assigned
• Ability to learn the basic concepts of personal lines insurance principles and Client products (home, auto, valuable articles/collectibles, flood, etc.)
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Processes and triage a diverse amount of email requests
• Perform various job functions or projects as assigned by team specialist or supervisor.
• Possess a strong math aptitude
• Demonstrate strong problem solving, Critical thinking.
• Accountability, detailed, and quality focused.
• Aptitude to analyze complex business and workflow issues
• Excellent written communication skills
• Flexibility to prioritize assigned work to adhere to department service level expectations
• Excellent time management and organizational skills; ability to handle multiple tasks, balance multiple priorities and work independently.
• All the work is processed manually: from creating folders, to rating the policy on excel sheets, to creating pdf files
• Entry level Insurance job
• Opportunity to show skill sets for other possible opportunities with Client
• Team Size: 4 people currently

REQUIRED SKILLS:

• Knowledge of Microsoft Suite a plus (including Word-template use , Excel-data entry, PowerPoint-be able to view, no creation) a must
• Knowledge of Adobe (taking Excel and Word docs and creating pdf’s, transfer docs and save) a must
• Proficient in computer skills (turn on and off, be able to create folders, open up files and rename if needed), multi-application navigation and multi-tasking
• Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
• Personal Lines General Insurance Knowledge a plus, but not required
• Why does this need exist? – Business Group & Key Projects
• Handles transaction requests on specific lines of business & Risk States for policies that are not system supported
• No key projects
• Backfill to resources allocated to projects
• Not an urgent need

TYPICAL DAY IN THE ROLE

• +/- 1 hour per task
• Handles transactions requests from our Agents and issuing Renewal paperwork – not system supported
• Independent work, once trained
• Possibility of Temp to Perm

TOP 3 “MUST-HAVE SKILLS” (level of experience with each Stack-ranked by importance (Technical or soft)

• Knowledge of Microsoft Suite a plus (including Word, Excel, PowerPoint)
• Knowledge of Adobe and creating pdf’s
• Proficient in Computer skills & written communication skills

TOP 3 “NICE TO HAVE” skills (level of experience with each Stack-ranked by importance (Technical or soft)

• Personal Lines Insurance Knowledge a plus, but not required
• Possess a strong math aptitude
• Multitask between assignments