Customer Service Representative

Leap Gymnastics Academy (LGA) is a first-of-its-kind gymnastics academy founded by JSW Group, India’s foremost pure-play sports rights holder with a decade-long involvement in the development and promotion of sports and athletes in the country.

LGA aims to open multiple centers across the country with the twin aim of introducing the sport to a wider base of children (grassroots) and promoting excellence at the elite level in the mid to long-term.

Job Title: Admin Co-ordinator/ Front Desk Manager- Delhi (Qutub Institutional Area)

Job Description:

Lead/Inquiry Management:

• Receive and process booking inquiries from clients via phone, email, or in-person interactions.
• Ensure accurate and timely booking of gymnastics classes, workshops, and events based on availability and client preferences.
• Maintain a well-organized booking system and update it regularly with new bookings, cancellations, and rescheduling requests.
• Provide detailed information to clients regarding class schedules, pricing, and any specific requirements.

Schedule Coordination:

• Develop and maintain a master schedule for gymnastics classes, ensuring optimal utilization of available resources and instructors.
• Coordinate with gymnastics instructors and staff to assign classes, manage substitutions, and ensure smooth scheduling operations.
• Communicate any schedule changes or updates to instructors, staff, and clients promptly.
• Resolve scheduling conflicts efficiently and prioritize customer satisfaction.

Client Relations:

• Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a professional and courteous manner.
• Provide detailed information about the gymnastics programs, pricing options, and facility features to potential and existing clients.
• Build and maintain positive relationships with clients, ensuring their needs and expectations are met.
• Assist in resolving customer issues, escalating problems when necessary to the appropriate supervisor.

Administrative Support:

• Perform general administrative tasks such as data entry, filing, and recordkeeping.
• Prepare and distribute relevant documents, including contracts, waivers, and registration forms.
• Assist in maintaining an organized inventory of gymnastics equipment, ensuring supplies are replenished as needed.
• Collaborate with other staff members to ensure a smooth and efficient operation of the gymnastics center.

Qualifications Experience & Education

• A university/college degree in management or a related field; additional administrative or customer service training is a plus.
• Proven experience in an administrative or customer service role, preferably in a sports or recreational setting.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and staff members.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Proficient in using computer systems and software, including booking management tools, Microsoft Office Suite, and email.
• Ability to work flexible hours, including evenings and weekends, to accommodate the needs of the gymnastics center and its clients.

Note : This job description outlines the primary duties and responsibilities of the Administrative Coordinator. However, it is not an exhaustive list, and additional tasks may be assigned based on the needs of the gymnastics center.