Customer Service Representative

Are you passionate about people, sustainability, and making a meaningful impact? United Liquid Waste and Recycling (ULWR), an LJP Company, is on a mission to revolutionize the waste industry through innovative recycling, resource recovery, and environmentally responsible solutions, and we want YOU to be a part of it.

Why Join Us?

At ULWR, an LJP Company, our purpose is to provide innovative and sustainable waste and recycling solutions that help protect our communities, preserve the environment, and create long-term value for the customers and industries we serve. We are committed to reducing landfill waste through responsible recycling, resource recovery, and environmental stewardship while supporting a cleaner, more sustainable future.

Through our comprehensive service solutions, we partner with local businesses, industrial operations, municipalities, and national brands to responsibly manage waste streams, improve sustainability efforts, and support circular economy initiatives. By transforming waste into reusable and beneficial resources whenever possible, we help our customers achieve operational and environmental goals while positively impacting the communities where we live and work.

At ULWR, an LJP Company, our team members play a critical role in driving innovation, operational excellence, and environmental responsibility every day. We are committed to fostering a workplace built on safety, teamwork, accountability, growth, and long-term career success.

Position

Customer Service Representative

United Septic and Drain is looking for a Customer Service Representative!

Position Summary: Processes orders for service work received by mail, telephone, fax, e-mail or personally from customer or company employee.

General Purpose: This position will perform a variety of administrative jobs in support of United Septic and Drain Cleaning.

Position Responsibilities:

· Answers phone on a (5) multi-line phone system

· Answers questions from customers or individuals or directs them to the person that can assist them.

· Schedules appointment with customer

· Create work orders

· Informs customer of prices, anticipated delays, projected completion date and any additional information needed by customer

· Edit order received as needed

· Route jobs for the drivers and provides directions to job locations

· Enter daily schedule and accompanying details into company scheduler

· Troubleshoot problems with the schedule and customer complaints

· Maintain daily communication with the drivers

· Data entry as needed

· Process mail

· Accounts receivable

· Process a high volume of marketing materials

· Follows up on orders to ensure service by specified dates

· Perform other duties as assigned

· File completed worker orders

· Prepare invoices

· Compiles statistics and prepares various reports for management

· Maintains customer name and address database

Essential Skills & Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· One to three years’ related experience and/or training or equivalent combination of education and experience.

· Ability to answer phone calls

· Excellent written and verbal communication skills including ability to work effectively with employees at all levels of the company

· Ability to speak and communicate well with customers

· Demonstrate a strong attention to detail

· Ability to multitask

· High energy level needed to organize and manage multiple priorities, frequent interruptions, and strong attention to details

· Experience with problem analysis and resolution at a functional level

· Strong analytical/problem solving skills

· Ability to act independently

· Ability to handle high level of confidentiality

· Proficient in Microsoft Office including Word, Excel, Access, and Google Docs

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Contacts: Will be interacting with employees at all levels of the company

Reports to this Position: None

**Physical Demands and Environment:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In order to perform the essential functions of this position, the employee must be able to walk, sit or stand and use hands to operate personal computer, calculator, photocopier, or other small objects/equipment in an office environment. Employee must be able to reach above shoulder heights, below the waist, lifting as required, filing documents, or storing materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds infrequently for files or supplies. Employee must be able to read printed material of varying font sizes including correspondence and personal computer screen. Employee must be able to speak with employees and vendors as needed in-person, via telephone and or e-mail. Employee will be exposed to unpleasant odors, grease, dirt and wet floors and noise when working and walking through shop area.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person