Customer Service Representative

Customer Service & Travel Coordinator

Company: Onward Travel Solutions Ltd

Location: Cheddar, Somerset (Office-Based)

Salary: 21+ years: £13.50 per hour | 18–20 years: £11.00 per hour Job Type: Full-Time, Permanent

Hours: 37.5 hours per week (On a rota including alternate weekends)

The Opportunity

Are you a confident communicator looking for a fast-paced role with great team spirit? Onward Travel Solutions Ltd is expanding its busy operations team in Cheddar.

We specialize in coordinating premium airport transfers and travel logistics for a diverse range of business and leisure clients. We are looking for enthusiastic individuals to join our close-knit office team. No previous travel industry experience is required—full training and continuous support are provided from day one to help you succeed.

The Role

As a Customer Service Representative, you will be the heartbeat of our daily operations, managing logistics and delivering world-class customer service across multiple digital platforms.

Key Responsibilities:

• Booking & Logistics: Handle incoming and outgoing telephone calls to book, coordinate, and confirm airport transfers efficiently.
• Multi-Channel Support: Assist a diverse portfolio of leisure and corporate clients via telephone, professional emails, and online live chat.
• Problem Solving: Think on your feet to resolve scheduling changes, flight delays, or logistics queries professionally.
• System Operations: Utilise our bespoke in-house software to log bookings, update itineraries, and send out client confirmations.
• Team Collaboration: Work closely within a supportive, small team environment to ensure seamless operations during peak travel windows.

Requirements

• Communication: Excellent verbal and written communication skills with a polite and professional telephone manner.
• Tech-Savvy: Comfortable learning bespoke computer software and managing live chat systems simultaneously.
• Attributes: A positive attitude, strong attention to detail, and a natural ability to solve problems under pressure.
• Flexibility: Able to work a full-time 37.5-hour weekly rota that includes working alternate weekends.
• Location: Based within a reliable commuting distance of our Cheddar office.

What We Offer

• Structured Pay Rates: Fully transparent hourly wages based on age (£13.50/hr for ages 21+ and £11.00/hr for ages 18–20).
• Guaranteed Hours: A stable, permanent contract with 37.5 hours guaranteed every week.
• Full Training: Comprehensive side-by-side training to get you completely comfortable with our systems and client base.
• Environment: A friendly, dynamic, and collaborative small-team office environment.

Job Types: Full-time, Permanent

Pay: From £13.50 per hour

Benefits:

• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person