Customer Service Representative

Duties

*In Office

*Monday- Friday

• Candidates will take inbound calls and emails regarding our products (Mini Bikes, Go Karts, ATV's, etc.) and resolve issues in a timely and effective manner.

-Serve as a primary contact for customer communication and issues, while ensuring the customers' needs are met.

• Process orders, returns, and exchanges accurately and efficiently-Manage the workflow in detail, according to established protocol.

• Conduct outbound calls to follow up on customer inquiries or to provide additional information- Ensure all customer data is entered and updated in our system

• Collaborate with other team members to ensure customer satisfaction.

Qualifications

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Proficient in data entry and navigating computer systems
• Ability to analyze customer needs and provide appropriate solutions
• Ability to remain calm under pressure and handle difficult situations with professionalism
• Strong problem-solving skills and attention to detail

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career advancement. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please apply with your resume and a cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person