Customer Service Representative

Job Title: Customer Service Representative (CSR)

Location: Princeton, NJ

About Us:
Princeton Animal Hospital and Carnegie Cat Clinic is an AAHA-accredited veterinary hospital known for our commitment to quality care and compassionate service. We strive to create a welcoming environment for our clients and their pets, and we're dedicated to enhancing their experience every step of the way. As our team continues to grow, we’re looking for a friendly, empathetic, and organized Customer Service Representative to join us. If you love helping people and have a passion for animals, we’d love to meet you!

Key Responsibilities:

• Serve as the first point of contact for clients, greeting them warmly in person, over the phone, and via email.
• Schedule appointments, manage patient records, and assist with client check-in and check-out.
• Provide clients with basic pet care information, answer questions, and help them understand treatment plans.
• Coordinate communication between clients and veterinary staff, ensuring clear and accurate information.
• Process payments, prepare invoices, and manage financial transactions accurately.
• Maintain a clean, organized reception area to ensure a positive and welcoming environment.
• Assist with administrative tasks as needed to support efficient practice operations.

Qualifications:

• High school diploma or equivalent required; experience in a customer service or veterinary setting is a plus but not required.
• Strong interpersonal skills, with a genuine interest in providing excellent service to clients.
• Ability to communicate clearly, calmly, and compassionately, especially during stressful situations.
• Strong organizational skills and attention to detail, with the ability to multitask in a busy environment.
• Proficiency with computers and ability to learn practice management software.

Why Join Us?

• Be part of an AAHA-accredited hospital known for excellence in veterinary care and client service.
• Friendly, supportive team with a shared commitment to helping pets and their families.
• Opportunities for professional growth and development.
• Competitive pay and comprehensive benefits package, including health insurance and paid time off.

Mission Statement: Our mission at Princeton Animal Hospital & Carnegie Cat Clinic is to maintain a culture that holds us to the highest standards of veterinary medicine, service, and care in an environment that encourages, nurtures, and respects our clients, patients, and employees.

If you’re ready to make a difference in the lives of pets and their families while growing in a fulfilling veterinary career, apply today!

Equal Opportunity Employer:
Princeton Animal Hospital and Carnegie Cat Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Compensation starts at $16+/hr and depends on experience (specifically veterinary experience).

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person