Customer Service Representative

Job Type: Customer Service Representative (Office setting) Full-time (M-F)

Job Description:
We are seeking a friendly and detail-oriented Customer Service Representative to join our company. As a Customer Service Representative, you will be the first point of contact for our customers, helping them with their orders, answering their questions, and ensuring a smooth and pleasant experience from start to finish.

Responsibilities:

• Respond promptly to customer inquiries via phone and email.
• Provide detailed information about our products and services
• Assist customers with placing orders
• Help customers troubleshoot issues and resolve complaints with empathy and efficiency
• Process orders
• Maintain up-to-date knowledge of our products, services, and company policies
• Collaborate with our production team to ensure customer orders are fulfilled correctly and on time

Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• General computer skills
• Quick Learner
• Dependable and Reliable
• Previous experience in customer service or a related field is a plus

About Us:
We are a company specializes in creating custom embroidery, heat transfer, laser etching, patches, and more, for a variety of clients, from small businesses to large corporations. Our dedication to craftsmanship and customer satisfaction sets us apart in the industry.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Health insurance

Work Location: In person