Customer Service Representative

Customer Service Representative

St. Louis, MO
$20.25–$24.25 per hour
Full-time | Monday–Friday, 9:00 a.m.–5:30 p.m. | On-site

Our East St. Louis client team is friendly, social, and genuinely enjoys working together. We are looking for a Customer Service Representative who likes talking with people, brings positive energy to the office, and takes satisfaction in turning questions into clear answers.

Most conversations will happen by phone or email. Some customers will need information, while others may want an update or help reaching the right colleague. You will have the support of eight teammates and three supervisors, so there is always someone available when a request needs a second opinion.

What your day will include

• Answer incoming customer calls and emails.
• Listen carefully and understand each request.
• Explain services, processes, and next steps clearly.
• Provide updates on existing customer inquiries.
• Record accurate notes in the customer database.
• Follow up when additional information is required.
• Pass specialist questions to the appropriate department.
• Work with colleagues to resolve outstanding requests.

The kind of person who thrives here

This position works well for someone who naturally enjoys conversation, can make different personalities feel comfortable, and does not lose their sense of humor when the day becomes busy. Patience, dependable follow-through, and a willingness to help the wider team matter more than having a long customer-service background.

The culture and rewards

• Paid onboarding and continued coaching.
• Clear service and customer-satisfaction goals.
• Cash recognition bonuses linked to independently submitted positive customer reviews and service quality.
• Weekly company-sponsored team activities.
• Friendly competitions with occasional prizes.
• Annual company-sponsored weekend getaway for the team.
• Support from experienced supervisors throughout the working day.
• Opportunities to take on greater responsibility as your knowledge develops.

If you want a Customer Service Representative position where personality, teamwork, and genuine customer conversations are valued, apply with your current resume.

We welcome qualified applicants from every background.

Pay: $20.25 - $24.25 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person